![]() ![]() The multi-point inspection process, which has been around for over 100 years, has one central purpose: to sell additional maintenance services. Multi-point inspections: Bridging the gap between vehicle owners and technicians As customers have endless options available in this market, differentiating themselves through providing exceptional customer experience is crucial for dealerships. Satisfying customers acts as fuel, driving growth and profitability for dealerships. In the auto industry’s competitive landscape, dealerships must prioritize customer satisfaction to achieve success. Read More For Dealersħ strategies for dealerships to enhance customer satisfaction The incoming operations chief was most recently employed at Gulf States Toyota, one of the Japanese brand’s largest non-franchised retailers, as president and general manager. Parent will replace outgoing COO Steve Kwak, who will exit the company at the end of the month. Read More Pictured: Incoming AutoNation COO Jeff ParentĪutoNation has appointed former vice president of sales and marketing at Nissan Canada Jeff Parent to serve as the dealership group’s new chief operating officer. Rather than seeing widespread use, autonomous vehicles will remain niche products in the coming years, primarily used for ridesharing, due to technological limitations. Read Moreĭata analytics firm S&P Global Mobility estimates it will take another decade for autonomous vehicles to proliferate as adoption rates continue to underwhelm automotive industry forecasters. “ It’s time for a deal that benefits both parties and maintains the viability of UAW employment in American auto production,” wrote Biden in a post to X. The trip comes after the president faced political pressure to increase public support for union members. On September 26, President Joe Biden will fly to Michigan and join United Auto Workers union members on the picket line. According to the Canadian autoworkers’ organization, Unifor, the new agreement increases basic hourly pay for manufacturing workers by about 20% over three years. On September 24, Ford and its Canadian autoworkers approved a new labor contract, preventing a strike that had been threatened and possibly setting the stage for a similar action by the United Auto Workers at American carmaker sites. Watch the full segment here Top stories Canadian autoworkers, Unifor, National President Lana Payne On today’s episode of Inside Automotive, Casebeer provides us with an inside look at how his operations are going on the West Coast. Today, we’re catching up with Alex Casebeer, the General Manager and Partner of Capitol Auto Group. With the digital future already here, we’re seeing many dealerships of all sizes embrace the need for transformation, mainly to meet their customers’ expectations and the pace of the market. The dealership group will likely report its third-quarter earnings in October.How Alex Casebeer and Capitol Auto Group are embracing innovation in the digital era The company has also maintained an intense mergers-and-acquisitions pace, adding five new stores in California’s highly competitive market in June. Early-year setbacks, including the surrendering of its “top selling dealership group” title to Lithia Motors and a stock downgrade imposed by JPMorgan, were mitigated thanks to improved sales in the second quarter. Parent expressed excitement for his new role, noting that “the coming few years are going to offer a unique opportunity for AutoNation” to “progressively differentiate itself in the industry and in the eyes of customers.”ĪutoNation has continued to grow as a company despite facing a challenging automotive landscape in the wake of the COVID-19 pandemic. “Jeff Parent is a proven leader with an excellent track record of success across multiple aspects of the automotive and personal transportation landscapes,” wrote company CEO Mike Manley. In a press release, AutoNation emphasized that the new COO’s experience in both foreign and domestic sales made him qualified to lead the dealership group’s operations. Parent has also served as a regional vice president for Volkswagen of America. The incoming operations chief most recently served as president and general manager of Gulf States Toyota, one of the Japanese brand’s largest non-franchised retailers. AutoNation has appointed former president and general manager of Gulf States Toyota, Jeff Parent, to serve as the dealership group’s new chief operating officer.
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